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Frequently Asked Questions

About Us Questions

  1. What areas do you serve?
  2. How long have you been in business?
  3. What are your regular hours?
  4. Are you licensed?
  5. How much liability insurance do you have per incident?
  6. Are you a member of the Better Business Bureau?
  7. Have your employees had drug tests? Background checks?
  8. How can I minimize my impact on the environment?

Fuel and Delivery Questions

  1. What advantage is there to pre purchasing my fuel rather than just paying for it as I need it?
  2. Why can’t I get a refund if I do not use all of my pre-purchased gallons?
  3. Why doesn’t the advertised pre-purchase price remain the same throughout the year?
  4. Why must I be on automatic delivery in order to take advantage of this program?
  5. Why does the pre-payment program expire each year? Why can't I carry my prepay from one to the next?
  6. What is the minimum amount of gallons I have to order?
  7. Is there a charge for same day deliveries?
  8. What areas do you deliver to?
  9. Why am I charged a CAP Fee for the BetterWay plan?

Service and Installation Related Questions

  1. Must I be a fuel customer to purchase a maintenance agreement on my heating system?
  2. Do you provide same-day service?
  3. Do you provide after-hours service?
  4. Do you charge extra (i.e., overtime or a flat response charge) after hours?
  5. Do you service all brands?
  6. Do you carry parts on your truck?
  7. How long will I have to wait if you don't have the part?
  8. How much do you charge by the hour?
  9. How much is a service call? (i.e., how much to show up?)
  10. Will you quote me a price in advance?
  11. Do you employ NATE certified technicians?
  12. Are you a member of ACCA?
  13. Are you a member of PHCC?
  14. What other organizations do you belong to?
  15. Do you use sub-contractors?
  16. Do I have to be at home when you come?
  17. What kind of guarantee or warranty do you offer?
  18. Are there any tax credits or rebates available on new purchases?
  19. What can you do for me to help control allergies and asthma?

Energy Tips

  1. What can I do to save money and lower my energy costs?
  2. Can I save money by switching from oil to gas?