Customer Service
PERFORMANCE PROMISES
in Writing.

• Phone Contact with a Caring Person...NOT a Machine. If your fuel is low, or your home is too hot or too cold, you need responsive service...not an answering machine. WE PROMISE that your call will connect with a Deiter Bros. professional empowered to fulfill your request(s) promptly. After working hours? Just call, leave a message and one of our Customer Service Representatives will respond promptly.
• We’ll Accommodate YOUR Schedule. Your schedule is busy and your time is valuable. We will ALWAYS do our very best to respect these facts by scheduling appointments that fit your work and family schedule.
• Service Technicians You Will Be Proud to Have in Your Home. We only hire professionals with whom we would be comfortable serving our own family. They are educated, certified, drug-free PROFESSIONALS with an abiding respect for the sanctity of your home. Your will not have to worry about them making a mess...or leaving one when they leave. We take great pride in our neatness and it shows in our work.
• GUARANTEED Performance. When Deiter Bros. repairs or installs something, it is GUARANTEED to work as promised. If you ever have ANY question or dissatisfaction with our performance, we will work to make it right until you are FULLY SATISFIED.
• Excellence Backed by a SERVICE AGREEMENT. Every installation and service relationship comes with the customer’s choice to purchase a Service Agreement to ensure the long-term PERFORMANCE and ECONOMY of your indoor comfort investment.